Shipping policy

Shipping Policy

Effective Date: July 15, 2026

At Gummy Bear, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, package, ship, and deliver orders placed through our website. By placing an order with Gummy Bear, you agree to the terms outlined below.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins processing your order. Most orders are prepared for shipment within 1–2 business days, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be extended. If there is any significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Please note that placing an order does not guarantee immediate shipment. Every order is subject to product availability, payment verification, and, where required, age verification.

Shipping Time

Estimated delivery times may vary depending on your location, shipping method, and courier service.

Typical delivery estimates include:

  • Standard Shipping: 3–7 Business Days

  • Express Shipping (where available): 1–3 Business Days

  • International Shipping: 7–21 Business Days, depending on destination and customs clearance.

These delivery estimates are provided for informational purposes only and are not guaranteed. Unexpected delays caused by weather conditions, courier disruptions, customs inspections, public holidays, or other circumstances beyond our control may affect delivery schedules.

Shipping Charges

Shipping fees are calculated during checkout based on your delivery location, selected shipping method, package weight, and applicable courier charges.

From time to time, Gummy Bear may offer promotional free shipping on qualifying orders. Any free shipping offers will be clearly stated on our website and may be subject to minimum purchase requirements or geographical restrictions.

All shipping charges displayed during checkout must be paid before an order can be processed and dispatched.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking updates are provided directly by the shipping carrier. Please allow up to 24–48 hours for tracking information to become active after receiving your shipment confirmation.

If tracking information is unavailable or delayed, this does not necessarily indicate that your package has been lost.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Gummy Bear is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated address information supplied by the customer.

If you notice an error in your shipping address after placing your order, please contact our customer support immediately. While we will make every reasonable effort to update your address before shipment, we cannot guarantee changes once an order has entered the fulfillment process.

Delivery Attempts

Our delivery partners may make one or more delivery attempts depending on their policies.

If a delivery cannot be completed due to customer unavailability, refusal to accept the package, or an incorrect delivery address, the shipment may be returned to us.

Additional shipping fees may apply for reshipping returned packages.

Age Verification

Because Gummy Bear sells vaping products intended only for adults of legal smoking or vaping age, we reserve the right to request age verification before shipping your order.

Failure to provide satisfactory proof of age may result in cancellation of your order and a refund in accordance with our refund policy.

International Shipping

International customers are responsible for ensuring that vaping products may legally be imported into their country or region.

Import duties, customs fees, taxes, brokerage fees, and any other charges imposed by customs authorities are the sole responsibility of the customer unless otherwise stated.

Gummy Bear is not responsible for packages delayed, confiscated, or rejected by customs or government authorities due to local laws or import restrictions.

Lost or Delayed Shipments

Although we work with reliable shipping partners, delays may occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

Please note that investigations conducted by shipping carriers may require additional processing time before a resolution can be reached.

Damaged Packages

Customers should inspect all packages immediately upon delivery.

If your shipment arrives visibly damaged, we recommend taking photographs of the package before opening it and contacting our support team as soon as possible.

Claims relating to damaged shipments should be reported promptly to help us investigate the issue with the courier service.

Incorrect Items

If you receive an incorrect product, please notify us within 48 hours of delivery.

To assist with verification, customers may be asked to provide photographs of the received products and packaging.

Once the issue has been confirmed, Gummy Bear will arrange an appropriate resolution, which may include replacement, exchange, or refund where applicable.

Undeliverable Orders

Orders returned to Gummy Bear because of an incorrect shipping address, failure to collect the package, refusal of delivery, or inability to complete age verification may be considered undeliverable.

In such cases, shipping charges are generally non-refundable, and additional shipping fees may apply if the customer requests the order to be shipped again.

Force Majeure

Gummy Bear shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Government restrictions

  • Customs inspections

  • Transportation disruptions

  • Labor strikes

  • Public emergencies

  • Internet or communication outages

Delivery estimates may be extended during such events without liability to Gummy Bear.

Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or order status, please contact the Gummy Bear Customer Support Team through the contact information available on our website.

We are committed to providing reliable shipping services and assisting our customers with any delivery-related concerns as quickly and professionally as possible.